We offer free shipping within India!

We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.

The following information is the estimated timeframe you should receive your order after it has been shipped:

India: Will be delivered Within 30 business days from the date of order.

Refund Policy

At Wrinzone E-tailer Limited, we are committed to ensuring customer satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase made on www.wrinz.in , we offer a refund policy.

Please note that this refund policy applies only to purchases made on our official website and does not cover purchases made at our retail stores or through any other online marketplace.

Kindly review the terms and conditions of our refund policy below:

 Return Period:

Customers have a period of 14 days from the date of delivery to initiate a return of our products. During this time, you can decide whether to keep the product or return it for a refund.

The refund policy is subject to the following conditions:

•  The return request must be made within 14 days of delivery.
• The product must be returned in its original condition, with all accompanying paperwork, including the diamond certification, initial invoice, and product certificate (if any).
• The refund facility is not applicable to products above Rs.1,00,000 and products ordered with specific indications such as Make to Order, customization, engraving, or personalized items.
• Please note that this refund facility is available only for purchases made through our registered official website, www.wrinz.in , and is not applicable to purchases made at other physical stores in India.
• Any item that shows signs of damage, wear and tear, alterations, or resizing (by a jeweler other than Wrinz.in) will not be accepted under this policy. The product must be the same as shown on the website, with all supporting paperwork. The product will not be accepted under this policy if the tag stating "Non-Returnable If Torn" is removed. 

Return Process:

• To initiate a return, please email us at care@wrinz.in. Our customer support team will guide you through the return process.

• Upon contacting us, we will provide you with a "Return Packaging Kit" to assist you in securely packing the product for return. We request that you create a video of the product being packed and send it to us via WhatsApp with your order number at +91 9994440023. This video serves as confirmation of the product's condition prior to return.

• Once you have packed the product and obtained the necessary documentation, we will arrange for a courier to pick up the package. Please make a note of the courier's airway bill number for reference.

• Please note that the entire pickup process may take approximately 7 to 10 working days to complete.

• If we are unable to secure a courier partner for the return, customers are required to personally send the product via their preferred courier service. Customers must ensure that the chosen courier is insured and that all courier fees are covered by them. Upon receiving the package, we will conduct a quality check (QC) on the product. If the QC passes, we will proceed with refunding the product's cost and the courier charges paid by the customer. If the QC does not pass, we will notify the customer, who will then need to process a claim for the product through their selected courier partner.

Refund Processing:

 Upon receiving the returned product at our facility and verifying its condition through our skilled quality inspection team, Wrinzone E-tailer Limited will initiate the refund process.
• The amount will be refunded to your account within 10 business days from the date of receiving the returned product, as per the terms and conditions mentioned in the return policy. The refund will be processed to the customer account through which the payment for the order was initiated. Please note that the amount will not be refunded to any other bank account.
• Customized jewelry cannot be replaced, and jewelry damaged due to negligence in handling can only be repaired. No cash refund is admissible.
• Return the items in their original packaging with the original bill and product certificate (if any). Loss of the original product certificate/invoice will result in a deduction of ₹1000 from the refund amount.
• We value your trust in Wrinzone E-tailer Limited, and we strive to provide a seamless return/refund experience. If you have any further questions or require assistance, please contact our customer support team at +91 99944 40023.
• If you received a discount or a free gift during your purchase, we will deduct the original discount amount or free gift value from your refund. Alternatively, you can choose to return the free gift along with the product.

Disclaimer:

Please be aware that this refund policy is specific to orders placed on  www.wrinz.in . Different policies may be in effect for purchases made through other channels. We recommend contacting the respective channel for detailed policy information.

This privacy policy sets out how WRINZONE E-TAILER LIMITED uses and protects any information that you give WRINZONE E-TAILER LIMITED when you visit their website and/or agree to purchase from them.

WRINZONE E-TAILER LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

WRINZONE E-TAILER LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:

• Name

• Contact information including email address

• Demographic information such as postcode, preferences and interests, if required

• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at care@wrinz.in

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to No 10 Shenbagham Nagar Tirunelveli TAMIL NADU 627002 . or contact us at or care@wrinz.in as soon as possible. We will promptly correct any information found to be incorrect.